Tek-Rap Inc. prides itself on great customer service. Your opinion is important to us. To ensure that we are serving your needs, we need your feedback. Please take 2 minutes to answer these multiple choice comments. Your comments and suggestions are made anonymously and will be treated confidentially. By filling out our surveys, you'll be giving us valuable input on how we can best improve our service to you.
CUSTOMER SERVICE Excellent Good Average Fair Poor
Reception        
Prompt Answering
Courtesy
Connection to the right person
Inside Sales          
Courtesy
Technical knowledge
Follow-up
Outside Sales          
Courtesy
Technical knowledge
Follow-up
Accounting/Finance          
Invoice accuracy
Invoice timeliness
Inquiry responsiveness

 

 

 

 

 

 

PRODUCT ATTRIBUTES Excellent Good Average Fair Poor
Delivery          
Quality of products
Timeliness of delivery
Packaging of products

 

 

 

 

 

 

OVERALL Excellent Good Average Fair Poor
Complaint resolution
Inquiry responsiveness
Technical knowledge
Problem solving skill
Accessibility of operation staff

 

 

 

 

 

CORPORATE VALUE Excellent Good Average Fair Poor
Reputation
Technical knowledge
Price competiteveness
Facility supports
Service and attitude

 

         
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