Tek-Rap Inc. prides itself on great customer service. Your opinion is important to us. To ensure that we are serving your needs, we need your feedback. Please take 2 minutes to answer these multiple choice comments. Your comments and suggestions are made anonymously and will be treated confidentially. By filling out our surveys, you'll be giving us valuable input on how we can best improve our service to you. CUSTOMER SERVICE Excellent Good Average Fair Poor Reception         Prompt Answering Courtesy Connection to the right person Inside Sales           Courtesy Technical knowledge Follow-up Outside Sales           Courtesy Technical knowledge Follow-up Accounting/Finance           Invoice accuracy Invoice timeliness Inquiry responsiveness             PRODUCT ATTRIBUTES Excellent Good Average Fair Poor Delivery           Quality of products Timeliness of delivery Packaging of products             OVERALL Excellent Good Average Fair Poor Complaint resolution Inquiry responsiveness Technical knowledge Problem solving skill Accessibility of operation staff           CORPORATE VALUE Excellent Good Average Fair Poor Reputation Technical knowledge Price competiteveness Facility supports Service and attitude             REMARKS: